Phone: (352) 281-8156   |    E-Mail: orders@marketingmud.com

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Frequently Asked Questions

Overview of the Ordering Process

To place an order, call us at (352) 281-8156 or email us at orders@marketingmud.com. Email orders will be answered within one business day. Please include your order details in your email, including: product(s) you would like to order, quantity, artwork, deadline/event date, and ship to address. We will fully review your order, make suggestions, confirm dates and review your artwork.

Once all of the details are set, you will receive an ‘e-proof’ showing your artwork on a mockup of the item(s) you’re purchasing. There you’ll have the opportunity to approve it, or make suggestions for changes and improvements.

Remember, nothing goes into production without your approval! Once approved, we send the order to production.


Artwork

What kind of artwork can I send? And, what if I don’t have artwork?

We ask that you send your art as a Vector file. Preferred files are .eps and .ai. PDFs are acceptable, as well. If you don’t have artwork, don’t worry. Our expert team of graphic designers are here to help, just call or email us for a custom quote!

Do you keep my art on file?

Yes! We keep your artwork on file to make reordering and using your art on other products simple and easy!

Where do I send my artwork?

You can send it to orders@marketingmud.com, along with the rest of your order details.

Can I specify a PMS color for my item and/or imprint?

Yes! Keep in mind however, that in some cases there is an additional charge for this service in order to get the specialized ink if an exact match is required. There are also a few products where, due to the limitations of the imprinting process, exact PMS matching isn’t possible. If you don’t require an exact match, but would like us to be ‘as close as possible’ – we’re happy to help. Just let us know which colors we should be working towards!


Shipping & Delivery

How fast will I get my order?

Production and shipping times vary, but a good rule of thumb is 7-10 business days, on average. Please keep in mind that some items take longer for production and/or shipping. In certain cases we can also facilitate rush orders as well, so please contact us if you have a quick turnaround time!

Can I split my order and ship to multiple locations?

Sure! Just let us know when you place your order, and keep in mind there may be an additional shipping charge.

Can I ship internationally?

In many cases yes. It’s best to contact us directly as each case is a bit different.


Payment

What type of payments do you accept? Do you require pre-payment?

We accept checks and all major credit cards, and we also have an online payment portal. In most cases, you are billed when you receive your order, however some large orders may require a 50% deposit before the order is sent to production.

Privacy

Marketing Mud recognizes your concern about privacy and security on the internet. We want you to be able to place your order with us free of any worry. You can view our full privacy policy here.


General Ordering Information

Can I cancel or change my order?

You can cancel at any time prior to the order going into production. Once items have been imprinted with your logo, we can no longer accept a cancellation. If any custom design work has been completed prior to cancellation you will still be billed for design time.  If you need to change your order for any reason, please contact us and we’ll be happy to assist you.

What are set up charges?

Some of the items we offer have ‘set-up’ charges (screen charges, die charges, etc.). It is important to note these are NOT art charges. These are charges to create the screen, die or other necessary items to imprint your specific logo. Keep in mind that if you place an exact reorder for the same item within one year you do not have to pay the set up charge again!

Will I see a proof before my order goes into production?

Yes! You always see an ‘e-proof’ of your item which must be approved by you before we proceed!

Do you charge sales tax?

Marketing Mud collects normal sales tax within the state of Florida. If you are tax exempt, please email us your tax exempt certificate at the time of your order.

Can I see a sample?

Yes! We keep samples of many of our products in stock, and can order samples of those we don’t have on hand. If you are interested in seeing a sample, please contact us.

Can I order in quantities smaller or larger than those shown?

Most of the time the minimum quantity shown is the required minimum, although we encourage you to call if your requirements mean you need fewer items so we can offer assistance if possible. If you need to order more than the quantities shown please contact us as additional discounts are available.

Please note the quantities shown on our website are where there is a price break. You can order “in-between” quantities - allowing you to get the exact number of items you need!

Use of Trademarks

If we use artwork you have supplied to imprint your product, you are warranting that you have unrestricted right and authority to use and distribute that artwork.

Do you have licenses to print my College or University logo?

We are not licensed to print college and university logos unless the order comes directly from the college or university. For more information please call or email us!


Guarantees

What if I’m unhappy with my order?

If you’re unhappy with your order because the product is defective or ‘not as promised’ or the imprint quality isn’t ‘spot on’ please contact us, and we will make it right. We will work with you to ensure you are 100% satisfied with your Marketing Mud order!


Notes About Our Site

All prices and product information are subject to charge without notice.